Simply lift the mouthpiece gently, then rotate it clockwise or counterclockwise to switch between different flavour experiences.

To ensure battery safety and prevent the device from overheating, please refrain from exposing the device or battery to direct sunlight or placing them near any heat source.
If the pod has been recently filled or contains residual e-liquid, it is advisable to store it upright to avoid the risk of leakage.

Verify that the charger is functioning correctly by testing it with another device. Examine the device's charging port (typically Type-C) or the contact points for magnetic or pin-style charging. Gently clean any dust or debris using a dry cotton swab in a soft tissue.

To return your product, please contact our customer service team:
Email us at support@Marsilen.shop with your order number and reason for return.
We will respond within 1–2 business days with a return authorization and the return address.
Please note that unauthorized returns cannot be processed. Please wait for return authorization before sending back your item.
For more details, please refer to our Refund Policy.

Once we receive and inspect the returned item, refunds are typically processed within 3–5 business days. The refund will be issued to your original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider (usually an additional 3–7 business days).

Change of mind returns: Return shipping costs are the responsibility of the customer.
Defective or incorrect items: If the return is due to a product defect, wrong item, or damage during shipping, we will cover the return shipping cost. Please keep the shipping receipt, as we will refund the shipping fee along with the product refund.